iPhone locked by owner

Check your web browser autofill entries, the Keychain, and other records, or follow the instructions in the Related Article above, or if you're the unit's original owner, click here and submit an unlock request.

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Shifty123__ Said:

"iPhone locked by owner: I have a iPhone 7 that’s mines and I factory reset it because it was disabled and when I opened it it says iPhone locked by owner I only know the email but not the passwor"

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This is a Used Item that you Purchased?

If so, I'd say you've been scammed, though a full assumption on my part.

So, what to do...

• Take this Up with the Original Owner:

This is a user-to-user support forum - no one here can change any of that. So, contact the original owner, and have them log out of it. If they cannot log out of it, then it is useless to you.

• If Purchased Off of a Web site (i.e. eBay)

Contact the site, and ask that the seller be held accountable and that you get your money back.

• Take this as a Learning Experience:

The next time you purchase an Appledevice, then make sure that you can log into it. For an iPhone, have the original user use this site: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support. Request that you are able to log into it, and assign it to your account, prior to hading over the money. If the seller dis-abides by those rules, then do not proceed with the purchase.