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iMessage is enabled, but not working

I just started getting a popup saying that iMessage needs to be enabled for me to send a few photos on a group text. I can't seem to send photos at all. My iMessage is enabled. My phone number is selected to send and receive. I closed out the app, and tried again. Restarted my phone and tried again. Wifi is working well. I have good reception. What is going on?!


iPhone 13, iOS 15.5

Posted on Jun 5, 2022 9:30 AM

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Posted on Jun 6, 2022 9:57 AM

Thank you for your reply! Yes, I can send a single photo to iPhone users. It seems to be non-phone users that is giving me trouble, even though I have my settings to allow SMS and group texts. The difficulty with the group of mixed phone types is new, but I have had issues for months sending a single photo to a non-phone user. It often says not sent or delivered, and sometimes it has been sent and delivered, other times, it just won't go through.

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Jun 6, 2022 9:57 AM in response to Nicholas_B2

Thank you for your reply! Yes, I can send a single photo to iPhone users. It seems to be non-phone users that is giving me trouble, even though I have my settings to allow SMS and group texts. The difficulty with the group of mixed phone types is new, but I have had issues for months sending a single photo to a non-phone user. It often says not sent or delivered, and sometimes it has been sent and delivered, other times, it just won't go through.

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Jun 6, 2022 10:15 AM in response to Lolomite

Lolomite,


We appreciate the additional information. You may need to reach out to your carrier since this seems to be specifically related to SMS/MMS messages. But let's keep looking and see what we can find out.


In the article, If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support you will find a section, "Try these steps first" that you will want to try. You can skip over the ones you have already tried.


If this continues to be isolated to SMS/MMS messages, then try contacting your carrier to see if there is anything that needs to be done on their side.



Take care!

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Jun 6, 2022 9:00 AM in response to Lolomite

Hello Lolomite,


Are you able to send photos in non-group messages?


If so, are the people in the group message all iPhone users or is it a mix?


If it is a mix, you might want to enable the option in Settings > Messages > Send as SMS as well as the MMS Messaging and Group Messaging options.


Have a great day.

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iMessage is enabled, but not working

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