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I bought a phone, it turned out that it has administrator control and asks for a username and password. I read on the Internet that it is necessary for the administrator to remove this device from his lists. Can I make this an official request and how do I do it? don't have contact with admin


iPhone 11, iOS 15

Posted on Jun 7, 2022 1:05 AM

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Posted on Jun 7, 2022 1:12 AM

You need to contact the seller, he sold a company iPhone.

Ask your money back.


You can try to contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.

1 reply
Question marked as Best reply

Jun 7, 2022 1:12 AM in response to ave_dor

You need to contact the seller, he sold a company iPhone.

Ask your money back.


You can try to contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.

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