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User profile for user: CC-75
CC-75 Author
User level: Level 1
4 points

I'm not able to click on some menu options on MacBook Air

In the last few weeks my MacBook has had an odd issue where I am able to click on most things, but when I go into a few menus it won't allow me to select or click on anything, or even exit the menu (I have to ESC to leave it). A couple of examples:

1) I've tried to attach files to emails and when I click attach the usual file window pops up, but I'm not able to click into any of my folders to change the location that I'm searching in

2) I went to settings to check my trackpad settings, just in case there was something easy - I was able to click on everything in the Trackpad tab, but when I navigated to the General tab, I couldn't click on anything


Also, I don't know if this is also related but when I try to click on links in emails, it selects them but an error box pops up to say that it can't be opened. Default browser is Firefox at the moment if that makes a difference.


Any help appreciated! Thanks.

MacBook Air 13″, macOS 12.2

Posted on Jun 7, 2022 4:28 AM

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User profile for user: PRP_53
PRP_53
User level: Level 10
94,789 points

Posted on Jun 7, 2022 9:37 AM

Q - " Also, I don't know if this is also related but when I try to click on links in emails, it selects them but an error box pops up to say that it can't be opened. Default browser is Firefox at the moment if that makes a difference. "


A - And yes, make Safari the default Browser


Q - Is this accurate as per user Profile MacBook Air 13″, macOS 12.2


A - Suggest updating to current version 12.4 as this could be related to the other computer issues


A - In good conscience, suggest Make Time Machine Backup   before updating, if not already running Money 12.4



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User profile for user: PRP_53
PRP_53
User level: Level 10
94,789 points

Jun 7, 2022 9:37 AM in response to CC-75

Q - " Also, I don't know if this is also related but when I try to click on links in emails, it selects them but an error box pops up to say that it can't be opened. Default browser is Firefox at the moment if that makes a difference. "


A - And yes, make Safari the default Browser


Q - Is this accurate as per user Profile MacBook Air 13″, macOS 12.2


A - Suggest updating to current version 12.4 as this could be related to the other computer issues


A - In good conscience, suggest Make Time Machine Backup   before updating, if not already running Money 12.4



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User profile for user: Old Toad
Old Toad
User level: Level 10
212,105 points

Jun 7, 2022 3:13 PM in response to CC-75

First, there is no reason to ever install or run any 3rd party "cleaning", "optimizing", "speed-up", anti-virus, VPN or security apps on your Mac.  This user tip describes what you need to know and do in order to protect your Mac: Effective defenses against malware and other threats - Apple Community.  


There are no known viruses, i.e. self propagating, for Macs.  There are, however, adware and malware which require the user to install although unwittingly most of the time thru sneaky links, etc.   


Anti Virus developers try to group all types as viruses into their ad campaigns of fear.  They do a poor job of the detecting and isolating the adware and malware.  Since there are no viruses these apps use up a lot of system resources searching for what is non-existent and adversely affect system and app performance.


There is one app, Malwarebytes, which was developed by a long time contributor to these forums and a highly respected member of the computer security community, that is designed solely to seek out adware and known malware and remove it.  The free version is more than adequate for most users.  


That being said uninstall CleanMyMac according to the developer's instructions.


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User profile for user: PRP_53
PRP_53
User level: Level 10
94,789 points

Jun 8, 2022 1:39 AM in response to CC-75

A Fast look and the Etrecheck Report that @ Luis S. suggested.


CleanMyMac X.app


Any Third Party Applications that will interfere with the normal operation of the OS, alter, modify, remove or delete or attempt to do so is an invitation for disaster and comprising the Operating System


Any of the below should be removed as per Developers Instructions 


This will include CleanMyMac and read some of the may posting specific to this Application and the damages it has done and is doing


There has been sufficient advise / suggestions offered, from more than one source, for the User to make an informed and educated choice what the next course of action is required.


The suggestions have been put forth on a volunteer basis, in good faith and in the best interests of the computer.

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User profile for user: Luis Sequeira1
Luis Sequeira1
User level: Level 9
69,576 points

Jun 8, 2022 1:24 AM in response to CC-75

+1 on what Old Toad wrote.

You have trusteer and cleanmymac, and this is causing trouble.

Read the text that Old Toad linked to about effective defenses.


Also: you have very old stuff. Do you really use Blackberry? This stuff was built with the 10.7 SDK, so over a decade old... and most likely just a remnant of old days.


Look at all the system extensions - they are mostly very old:


Kernel Extensions:

/Library/Extensions

[Not Loaded] BlackBerryUSBCDCNCM.kext - com.BlackBerry.driver.USBCDCNCM (1.0.14 - SDK 10.7)

[Not Loaded] FTDIKext.kext - com.FTDI.driver.D2XXHelper (1.0 - SDK 10.12)

[Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6)

[Not Loaded] RIMBBUSB.kext - com.rim.driver.BlackBerryUSBDriverInt (2.2.16 - SDK 10.7)

[Not Loaded] BlackBerryVirtualPrivateNetwork.kext - com.rim.driver.BlackBerryVirtualPrivateNetwork (1.0.18 - SDK 10.8)

[Not Loaded] SiLabsUSBDriver64.kext - com.silabs.driver.CP210xVCPDriver64 (3.0.0d1)

[Not Loaded] Wacom Tablet.kext - com.wacom.kext.wacomtablet (Wacom Tablet 6.3.24-1 - SDK 10.12)

[Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.21 - SDK 10.8)

[Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (16.0.10 - SDK 10.9)



You should consider doing a full backup, then erase and install a clean system, and migrate ONLY the user accounts.

Old cruft that accumulates over the years is bound to fail at some point.


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User profile for user: CC-75
CC-75 Author
User level: Level 1
4 points

Jun 8, 2022 1:39 AM in response to Luis Sequeira1

Thanks for taking time to look at this - I've removed Cleanmymac and the Blackberry things at the same time, and now everything seems to be working again, so thanks again for all your help. I changed my mac over last year so i guess i just bought across all the old things with it for ease. I'll look at the back up and reinstall - is a cloud backup sufficient or is it better to do a time machine to a hard drive as suggested above? I'm really grateful for the help as I'm a bit nervous about digging into the depths of things as I don't want to risk messing up what I use for my business.

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User profile for user: Luis Sequeira1
Luis Sequeira1
User level: Level 9
69,576 points

Jun 8, 2022 1:52 AM in response to CC-75

I would not go about erasing the internal drive without a Time Machine backup and a second backup - I also use SuperDuper! to make a full clone.

At this point, and if things are working ok, I would hold off on the reinstall, and take advantage of the time of upgrading to macOS Ventura in the Fall.

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User profile for user: CC-75
CC-75 Author
User level: Level 1
4 points

Jun 7, 2022 3:02 PM in response to Luis Sequeira1

Hi - thanks. I've started in Safe Mode and the problem has gone.


Here is the Etrecheck report:

EtreCheckPro version: 6.6 (66014) Report generated: 2022-06-07 22:53:07 Download EtreCheckPro from https://etrecheck.com Runtime: 3:20 Performance: Excellent Problem: Other problem Description: I cannot click and select in some menu panes - eg Settings General tab and when trying to insert a file in an email (have to drag and drop f rom Finder) Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Safe mode - This computer is running in Safe Mode. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Air (Retina, 13-inch, 2020) MacBook Air Model: MacBookAir9,1 1.1 GHz Quad-Core Intel Core i5 (i5-1030NG7) CPU: 4-core 8 GB RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 4 GB LPDDR4X 3733 BANK 2/ChannelB-DIMM0 - 4 GB LPDDR4X 3733 Battery: Health = Normal - Cycle count = 61 Video Information: Intel Iris Plus Graphics - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0512N 500.28 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 499.96 GB disk1 [APFS Virtual drive] 499.96 GB (Shared by 6 volumes) disk1s1 (APFS) [APFS Container] (Shared - 15.75 GB used) disk1s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.75 GB used) disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 186.87 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (Shared - 954 MB used) disk1s4 - Recovery (APFS) [Recovery] (Shared - 1.10 GB used) disk1s5 - VM (APFS) [APFS VM] (Shared - 20 KB used) disk1s6 - Update (APFS) (Shared - 4 MB used) Mounted Volumes: disk1s1 [APFS Container] 499.96 GB (Shared - 15.75 GB used, 295.13 GB free) APFS Mount point: /private/tmp/msu-target-RyKJ4k3M Encrypted Partitions: disk1s1s1 disk1s1s1 - Macintosh HD [APFS Snapshot] 499.96 GB (Shared - 15.75 GB used, 301.04 GB available, 295.13 GB free) APFS Mount point: / Read-only: Yes disk1s2 - Macintosh HD - Data [APFS Virtual drive] 499.96 GB (Shared - 186.87 GB used, 301.04 GB available, 295.13 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s3 - Preboot [APFS Preboot] 499.96 GB (Shared - 954 MB used, 295.13 GB free) APFS Mount point: /System/Volumes/Preboot disk1s5 - VM [APFS VM] 499.96 GB (Shared - 20 KB used, 295.13 GB free) APFS Mount point: /System/Volumes/VM disk1s6 - Update 499.96 GB (Shared - 4 MB used, 295.13 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en5: USB 10/100/1000 LAN Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge System Software: macOS Monterey 12.2.1 (21D62) Time since boot: Less than an hour Safe Mode: Enabled Notifications: CleanMyMac X.app 2 notifications (one scheduled) Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Trusteer Unsigned Files: Launchd: /Library/LaunchAgents/com.rim.PeerManager.plist Executable: /Library/Application Support/BlackBerry/PeerManager Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.rim.BBLaunchAgent.plist Executable: /Library/Application Support/BlackBerry/BBLaunchAgent.app Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.rim.blackberrylink.BlackBerry-Link-Helper-Agent.plist Executable: /Library/Application Support/BlackBerry/BlackBerry-Link-Helper-Agent.app/Contents/MacOS/BlackBerry-Link-Helper-Agent Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.rim.tunmgr.plist Executable: /Library/Application Support/BlackBerry/tunmgr Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: ~/Library/Internet Plug-Ins/CitrixOnlineWebDeploymentPlugin.plugin Old Applications: 19 x86-only apps Kernel Extensions: /Library/Extensions [Not Loaded] BlackBerryUSBCDCNCM.kext - com.BlackBerry.driver.USBCDCNCM (1.0.14 - SDK 10.7) [Not Loaded] FTDIKext.kext - com.FTDI.driver.D2XXHelper (1.0 - SDK 10.12) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) [Not Loaded] RIMBBUSB.kext - com.rim.driver.BlackBerryUSBDriverInt (2.2.16 - SDK 10.7) [Not Loaded] BlackBerryVirtualPrivateNetwork.kext - com.rim.driver.BlackBerryVirtualPrivateNetwork (1.0.18 - SDK 10.8) [Not Loaded] SiLabsUSBDriver64.kext - com.silabs.driver.CP210xVCPDriver64 (3.0.0d1) [Not Loaded] Wacom Tablet.kext - com.wacom.kext.wacomtablet (Wacom Tablet 6.3.24-1 - SDK 10.12) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.21 - SDK 10.8) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (16.0.10 - SDK 10.9) System Launch Daemons: [Not Loaded] 44 Apple tasks [Loaded] 180 Apple tasks [Running] 152 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 174 Apple tasks [Running] 160 Apple tasks [Other] One Apple task Launch Daemons: [Not Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2021-11-11) [Not Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2021-11-11) [Not Loaded] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2020-11-09) [Not Loaded] com.adobe.agsservice.plist (Adobe Inc. - installed 2022-06-07) [Not Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2022-05-24) [Not Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2022-05-24) [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2022-05-11) [Not Loaded] com.microsoft.office.licensing.helper.plist (Not signed - installed 2012-04-02) [Not Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2022-05-26) [Not Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Not signed - installed 2022-05-11) [Not Loaded] com.rim.BBDaemon.plist (BlackBerry Limited - installed 2015-03-11) [Not Loaded] com.rim.nkehelper.plist (Apple - installed 2022-02-06) [Not Loaded] com.rim.tunmgr.plist (Not signed - installed 2015-05-26) [Not Loaded] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2021-04-05) [Not Loaded] com.wacom.UpdateHelper.plist (Wacom Technology Corp. - installed 2020-09-25) [Not Loaded] com.wacom.displayhelper.plist (Apple - installed 2022-02-06) [Not Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2022-05-17) Launch Agents: [Not Loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2022-01-06) [Not Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2020-11-09) [Not Loaded] com.adobe.GC.AGM.plist (Adobe Inc. - installed 2022-06-07) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2022-06-07) [Not Loaded] com.adobe.ccxprocess.plist (Adobe Systems, Inc. - installed 2021-01-13) [Not Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2022-05-24) [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2022-05-11) [Not Loaded] com.rim.BBLaunchAgent.plist (Not signed - installed 2018-12-06) [Not Loaded] com.rim.PeerManager.plist (Not signed - installed 2015-05-26) [Not Loaded] com.rim.blackberrylink.BlackBerry-Link-Helper-Agent.plist (Not signed - installed 2015-05-20) [Not Loaded] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2021-04-05) [Not Loaded] com.wacom.DataStoreMgr.plist (Wacom Technology Corp. - installed 2020-09-25) [Not Loaded] com.wacom.IOManager.plist (Wacom Technology Corp. - installed 2020-09-25) [Not Loaded] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2020-09-25) User Launch Agents: [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2022-06-07) [Not Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Not signed - installed 2020-11-16) [Not Loaded] com.macpaw.CleanMyMac4.Updater.plist (MacPaw Inc. - installed 2021-11-02) [Not Loaded] com.skype.skype.shareagent.plist (Not signed - installed 2020-04-25) User Login Items: [Not Loaded] CleanMyMac X Menu (MacPaw Inc. - installed 2022-06-07) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app [Not Loaded] Autoupdate (MacPaw Inc. - installed 2022-06-07) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app/Contents/Frameworks/DevMateKit.framework/Versions/A/Resources/Autoupdate.app [Not Loaded] CleanMyMac X HealthMonitor (MacPaw Inc. - installed 2022-06-07) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app/Contents/Library/LoginItems/CleanMyMac X HealthMonitor.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2022-05-24) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2022-05-24) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] PhotoStreamAgent (App Store - installed 2016-01-22) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Loaded] OneDrive (App Store - installed 2022-03-15) Application ~/.Trash/OneDrive-1.localized/OneDrive.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-20) AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-20) AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2020-11-09) SharePointBrowserPlugin: 14.7.2 (? - installed 2017-03-20) Audio Plug-ins: ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2021-01-30) 3rd Party Preference Panes: Trusteer Endpoint Protection (Trusteer LTD - installed 2021-06-23) WacomTablet (Wacom Technology Corp. - installed 2020-09-25) Backup: Time Machine Not Configured! One other local snapshot Performance: System Load: 2.39 (1 min ago) 3.22 (5 min ago) 3.46 (15 min ago) Nominal I/O speed: 0.11 MB/s File system: 19.14 seconds Write speed: 1372 MB/s Read speed: 1243 MB/s CPU Usage Snapshot: Type Overall System: 1 % User: 3 % Idle: 96 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) system_profiler (2) 37.30 % (Apple) WindowServer 13.60 % (Apple) EtreCheckPro 10.90 % (Etresoft, Inc.) trustd (3) 7.14 % (Apple) syspolicyd 5.48 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 642 MB (Etresoft, Inc.) system_profiler (2) 475 MB (Apple) com.apple.WebKit.WebContent (3) 232 MB (Apple) Mail 151 MB (Apple) Finder 133 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Mail 2 MB / 208 KB (Apple) mDNSResponder 352 KB / 184 KB (Apple) biometrickitd 93 KB / 33 KB (Apple) trustd 54 KB / 8 KB (Apple) apsd 16 KB / 44 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 5 (Apple) bluetoothd 0 (Apple) fileproviderd 0 (Apple) appstoreagent 0 (Apple) storagekitd 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 58 MB Used RAM: 4.40 GB Cached files: 3.54 GB Available RAM: 3.60 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2022-04-09 Keynote (12.0) 2022-04-09 Numbers (12.0) 2022-04-09 Pages (12.0) 2022-05-03 MRTConfigData (1.93) 2022-05-11 Microsoft AutoUpdate (4.47.22050700) 2022-05-11 Microsoft Teams (1.00.511157) 2022-05-13 Adobe Acrobat Reader DC (22.001.20085) (22.001.20085) 2022-05-17 Adobe Acrobat Reader DC (22.001.20112) (22.001.20112) 2022-05-17 Zoom (5.10.4.6592) 2022-05-17 XProtectPlistConfigData (2159) 2022-05-23 iMovie (10.3.3) 2022-05-27 Microsoft Office Licensing Helper (0) 2022-06-01 Fotor Photo Editor (4.3.6) Clean up: ~/Library/LaunchAgents/com.dropbox.DropboxMacUpdate.agent.plist /Users/***/Library/Dropbox/DropboxMacUpdate.app/Contents/MacOS/DropboxMacUpdate Executable not found ~/Library/LaunchAgents/com.skype.skype.shareagent.plist /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent Executable not found Diagnostics Information (past 7-30 days): 2022-06-07 22:45:49 photoanalysisd High CPU Use Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd 2022-06-07 13:36:35 Microsoft Excel.app High CPU Use Executable: /Applications/Microsoft Excel.app 2022-06-07 12:45:38 CleanMyMac X HealthMonitor Crash Executable: /private/var/folders/*/CleanMyMac X (41006.0.2205091658).app End of report


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I'm not able to click on some menu options on MacBook Air

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