You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My husband’s new iPhone 13 screen was frozen this morning. When he tried to power off to reset, the power off button on the screen would not respond. When he tried another solution, to hold down both the right side button and the volume DOWN button the left side, an alarm sounded and he received a phone call from some kind of emergency operator. What to do now?!
iPhone 13
Hello barbarainutah,
If he didn't receive the prompt to slide to power off his iPhone 13, lets see if he can force restart using the steps below:
Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button.
You can also find those steps in this resource: Force restart iPhone - Apple Support
Should he still be unable to restart his iPhone, you'll want to reach out to Apple Support so they can look into his options further: Contact - Official Apple Support
Take care.
Hello barbarainutah,
If he didn't receive the prompt to slide to power off his iPhone 13, lets see if he can force restart using the steps below:
Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side button. When the Apple logo appears, release the button.
You can also find those steps in this resource: Force restart iPhone - Apple Support
Should he still be unable to restart his iPhone, you'll want to reach out to Apple Support so they can look into his options further: Contact - Official Apple Support
Take care.
Frozen screen; can’t power off
