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Level 1

14 points

Mac Keeps Restarting

My mac (15-inch, 2018, 2.9Ghz, 6-Core Intel i9, 16gb) has been restarting about once a day lately. Any help on decoding the error message would be greatly appreaciated.

-----

panic(cpu 2 caller 0xffffff800451cd6b): initproc exited -- exit reason namespace 7 subcode 0x1 description: overflow of service activation count during activate. Managed:1. Count:32767. Service:'user/501/com.apple.xpc.launchd.unmanaged.OneDrive File P.930'

uuid info:

0x1017ee000 uuid = <d52102ca-7c21-349b-848b-6074333dc0d6>

0x107219000 uuid = <b70ce1ec-b902-3852-8268-05de00bfa8d5>

Thread 2 crashed

RAX: 0x0000000002000209, RBX: 0x0000000000000000, RCX: 0x000070000cad8258, RDX: 0x0000000000000000

RSP: 0x000070000cad8258, RBP: 0x000070000cad82a0, RSI: 0x0000000000000001, RDI: 0x0000000000000007

R8: 0x00007fbe815e7230, R9: 0x0000000000000000, R10: 0x0000000000000000, R11: 0x0000000000000246

R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0x0000000000000001, R15: 0x0000000000000007

RFL: 0x0000000000000246, RIP: 0x00007ff80be7fdba, CS: 0x0000000000000007, SS: 0x0000000000000023

Thread 0: 0xffffff8b5d180540

0x00007ff80be621d2

0x00007ff80bcf37f7

Thread 1: 0xffffff8b5f28caa0

0x00007ff80be5e05a

0x00007ff80be94f57

Thread 2: 0xffffff8b5ebe5aa0

0x00007ff80be7fdba

0x00007ff80be81827

0x00000001018224c7

0x00000001017fd972

0x000000010182e7ef

0x0000000101819853

0x000000010181311b

0x000000010181849b

0x00000001018286b8

0x0000000101828947

0x0000000101828820

0x00007ff80bce23b1

0x00007ff80bcfb041

0x00007ff80bce81cd

0x00007ff80bcfbb77

0x00007ff80bce81cd

0x00007ff80bce8dfd

0x00007ff80bcf2eee

0x00007ff80be95fd0

0x00007ff80be94f57

Thread 3: 0xffffff8b5e9fb540

0x00007ff80be5e05a

0x00007ff80be94f57

Mac OS version:

21F79

Kernel version:

Darwin Kernel Version 21.5.0: Tue Apr 26 21:08:22 PDT 2022; root:xnu-8020.121.3~4/RELEASE_X86_64

Kernel UUID: 3C587984-4004-3C76-8ADF-997822977184

System model name: MacBookPro15,1 (Mac-937A206F2EE63C01)

System shutdown begun: NO

MacBook Pro

Posted on Jun 7, 2022 7:00 AM

Best reply

leroydouglas

Community+ 2024

Level 10

185,280 points

Posted on Jun 7, 2022 7:09 AM

mabela wrote:

My mac (15-inch, 2018, 2.9Ghz, 6-Core Intel i9, 16gb) has been restarting about once a day lately. Any help on decoding the error message would be greatly appreaciated.

-----

panic(cpu 2 caller 0xffffff800451cd6b): initproc exited -- exit reason namespace 7 subcode 0x1 description: overflow of service activation count during activate. Managed:1. Count:32767. Service:'user/501/com.apple.xpc.launchd.unmanaged.OneDrive File P.930'

OneDrive... third party

Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.

Learn what to do if your computer restarts or shuts down unexpectedly, or you get a message that your computer restarted or shut down because of a problem.

If your Mac spontaneously restarts or displays a ... - Apple Support

If your Mac restarted because of a problem - Apple Support

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5 replies

Best reply

leroydouglas

Community+ 2024

Level 10

185,280 points

Jun 7, 2022 7:09 AM in response to mabela

mabela wrote:

My mac (15-inch, 2018, 2.9Ghz, 6-Core Intel i9, 16gb) has been restarting about once a day lately. Any help on decoding the error message would be greatly appreaciated.

-----

panic(cpu 2 caller 0xffffff800451cd6b): initproc exited -- exit reason namespace 7 subcode 0x1 description: overflow of service activation count during activate. Managed:1. Count:32767. Service:'user/501/com.apple.xpc.launchd.unmanaged.OneDrive File P.930'

OneDrive... third party

Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.

Learn what to do if your computer restarts or shuts down unexpectedly, or you get a message that your computer restarted or shut down because of a problem.

If your Mac spontaneously restarts or displays a ... - Apple Support

If your Mac restarted because of a problem - Apple Support

Jun 11, 2022 1:36 AM in response to mabela

Mabela

Besides the obvious that your Mac crashed, I have been searching the last few days since I also have the same problem. seems to be way more chatter and info on the Microsoft help page. Here is the link.

Jun 11, 2022 1:43 PM in response to Atticus7777

it’s been 1 week I get the same multiple times a day…

I tried to reset everything and reinstall everything…but it still happens…

Just do not know what to do as I really need OneDrive for work !

anything new here ?

Jun 11, 2022 3:14 PM in response to StephanMFR

The only thing and it really sucks is…I close OneDrive when my computer starts. And then work on my files through the web browser and if I change something I just make sure I copy it back to my one drive through the web browser. It is 100% OneDrive app that is crashing my computer. I was using the app I get from Microsoft but it was also crashing, so I am pretty sure based on all the people that are having issues that apple made some changes and the OneDrive app hasn’t been fully updated yet to adapt to these changes.

mabela Author

Level 1

14 points

Jun 20, 2022 7:34 AM in response to leroydouglas

Thanks @leroydouglas, it totally was the OneDrive app. I also noticed a big difference in the Mac Fan usage, it went way down when I turned off the OneDrive app. For now I'm only runnning the app once a day to let it sync up all my work and then shut it off. Until MS and Apple figure out how to place nice, I'll keep that method as part of my workflow.

Mac Keeps Restarting