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My AirPods are connected with an unknown iCloud. How to disconnect from it?

I have airpods but it was connected with unknown iCloud and I want to disconnect from it


[Re-Titled by Moderator]


iPhone XS Max, iOS 15

Posted on Jun 7, 2022 9:25 AM

Reply
2 replies

Jun 7, 2022 2:35 PM in response to Osamaalyazouri

Activation Lock is designed to prevent anyone else from using an Apple device if it's ever lost or stolen.


Activation Lock is an anti-theft feature that cannot be bypassed. Only the previous owner can remove the lock by using their Apple ID & password. Apple will not help you find the previous owner. Try to get a refund (through eBay).


If you are the ORIGINAL owner, then see the 'Start a support request' section in:

How to remove Activation Lock - Apple Support


Jun 7, 2022 7:44 PM in response to Osamaalyazouri

Osamaalyazouri Said:

"My AirPods are connected with an unknown iCloud. How to disconnect from it?: I have airpods but it was connected with unknown iCloud and I want to disconnect from it"

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Fixing the Apple ID:

Who's the seller? If it is Apple, then they may be. returned item that was never disassociated from the original buyer's Apple ID.


A Glitch in Apple's Device Database?

I would contact Apple Support, asking them if there is a glitch in their user database. You should not be getting this message, if they have already been repaired. If these are used, then that may be why this is occurring.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

My AirPods are connected with an unknown iCloud. How to disconnect from it?

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