changing country

Click the following link to have Apple Support zero out the balance on your Apple ID: link-> Contact Apple Support to remove your balance

From this support document: link-> Change your Apple ID country or region - Apple Support

You can, but you would need to go through several steps to get to the correct support person. The link I provided that comes from the Change country support document is the direct link for that specific issue: https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0998&symptom_id=20198

—First—

Make sure to zero out any remaining balance on your account.

Contact Customer Support by phone or chat:

• Call Apple Support at 1-800-APLCARE. 📞
• International Support. 🌐
• Contact Apple Support. 📝
• Chat using Messages. 💬

—Then—

Click ▶︎ Change Region. 🌐

You simply call or chat from one of the links that I had provided requesting to zero out your balance.