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I cannot access any of my files because they are greyed out on my iPad

Please please , explain it like I’m five! I cannot access any of my files because they are greyed out. I desperately need these files!


[Re-Titled by Moderator]

iPad, iPadOS 15

Posted on Jun 7, 2022 5:36 PM

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Question marked as Top-ranking reply

Posted on Jun 8, 2022 1:18 AM

I’ll try to explain what is perhaps going on - and if you’ll excuse some mixed metaphors, hopefully a little lightbulb will suddenly illuminate when the penny drops…


If using the in-App file browser within Apple’s native PagesNumbers and Keynote Apps, only the files relating to that App are directly accessible; other files within the filesystem are visible - but are deliberately shown with Grey file icons; this indicates that the file-type cannot be opened from within the current “active” App. 


If you wish to edit, move or delete any of the files with grey icons, then you should use the Files App - which allows access to all files within the filesystem. 


Given that the respective file browser UI’s are otherwise identical in appearance, it is easy to forget which file browser you are currently using (in-App, or Files) at any one time - but there is a visual indication that, when you’re “tuned in”, everything should become a little more obvious…


  • When you are looking at the file browser within the Numbers App - the sidebar, title and buttons/links are coloured green. 


  • For Pages - the sidebar, title and buttons/icons are orange.


  • For Keynote - the sidebar, title and buttons/icons are Blue - with the entire page having a black background. 


  • For the Files App, from which all files can be directly accessed, the title bar and sidebar all have black text.


I sincerely hope this knowledge will aid your understanding of precisely what you can see - and when. This strategy in differentiating files by App is intended to avoid accidental deletion or changes to files that, ideally, should be stored with the App that is most appropriate for the document type.


1 reply
Question marked as Top-ranking reply

Jun 8, 2022 1:18 AM in response to Greyedoutfiles

I’ll try to explain what is perhaps going on - and if you’ll excuse some mixed metaphors, hopefully a little lightbulb will suddenly illuminate when the penny drops…


If using the in-App file browser within Apple’s native PagesNumbers and Keynote Apps, only the files relating to that App are directly accessible; other files within the filesystem are visible - but are deliberately shown with Grey file icons; this indicates that the file-type cannot be opened from within the current “active” App. 


If you wish to edit, move or delete any of the files with grey icons, then you should use the Files App - which allows access to all files within the filesystem. 


Given that the respective file browser UI’s are otherwise identical in appearance, it is easy to forget which file browser you are currently using (in-App, or Files) at any one time - but there is a visual indication that, when you’re “tuned in”, everything should become a little more obvious…


  • When you are looking at the file browser within the Numbers App - the sidebar, title and buttons/links are coloured green. 


  • For Pages - the sidebar, title and buttons/icons are orange.


  • For Keynote - the sidebar, title and buttons/icons are Blue - with the entire page having a black background. 


  • For the Files App, from which all files can be directly accessed, the title bar and sidebar all have black text.


I sincerely hope this knowledge will aid your understanding of precisely what you can see - and when. This strategy in differentiating files by App is intended to avoid accidental deletion or changes to files that, ideally, should be stored with the App that is most appropriate for the document type.


I cannot access any of my files because they are greyed out on my iPad

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