cannot sign into FaceTime with my appleid

Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID. Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.

You can also try signing in on another device/computer. There have been a couple of posts where people's device/computer was blocked. You will need to contact Apple for that problem also.

There is a contact link.

Apple ID - Official Apple Support. -

Contact Apple for help with Apple ID account security - Apple Support. * (The link doesn’t always load)

Get Support - Work through the screens to get a chat option.

Apple Support schedule phone call. -

Apple on Twitter

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Answer 2

shafferw Author

Level 1

13 points

Jul 13, 2022 2:10 PM in response to Eric Root

Thank you Eric for your suggestion. This and the missing serial number on the About this Mac screen were key to fixing the problem. It appears that in Monterey Apple began requiring a check of the serial number in order to sign into either facetime or Message. My serial number was missing as my MacPro is refurbished and the logic board likely was replaced. Once I got to the higher support level I was sent to the local Apple Store. The diagnostic app requested the serial number. We put in the serial number from the bottom of the machine and voila it all works now.

Thanks for the advice and taking the time to answer my question.

Will

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Answer 3

Eric Root

Level 10

684,117 points

Jul 13, 2022 2:16 PM in response to shafferw

You are welcome.

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cannot sign into FaceTime with my appleid

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