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I can’t update my phone

Why can’t I update my phone

iPhone 7, iOS 14

Posted on Jun 8, 2022 4:53 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 8, 2022 7:05 PM

Make sure that your iPhone is setup to meet the following requirements before you attempt to update the iOS version over a Wi-Fi Network. Open Settings ➡️ General ➡️ Software Update: If there is an update available for your iPhone then it will be listed here. Follow the on-screen instructions to download and update your iPhone.

* Your iPhone must have a fast Wi-Fi connection; you cannot update over cellular data or a cellular hotspot

* Ensure that you do not have a beta profile installed from a previous version

* The iPhone can not be in Low Power mode

* The battery state of charge must be above 50%

* Your iPhone must have at least 6GB or more free storage space

* Your iPhone cannot be connected through VPN

* You should leave the phone plugged in until it finishes updating, both to assure that it remains above 50% and to keep Wi-Fi enabled (Wi-Fi turns off when the phone sleeps if not connected to power).


Axel F.

3 replies
Question marked as Top-ranking reply

Jun 8, 2022 7:05 PM in response to gaydee

Make sure that your iPhone is setup to meet the following requirements before you attempt to update the iOS version over a Wi-Fi Network. Open Settings ➡️ General ➡️ Software Update: If there is an update available for your iPhone then it will be listed here. Follow the on-screen instructions to download and update your iPhone.

* Your iPhone must have a fast Wi-Fi connection; you cannot update over cellular data or a cellular hotspot

* Ensure that you do not have a beta profile installed from a previous version

* The iPhone can not be in Low Power mode

* The battery state of charge must be above 50%

* Your iPhone must have at least 6GB or more free storage space

* Your iPhone cannot be connected through VPN

* You should leave the phone plugged in until it finishes updating, both to assure that it remains above 50% and to keep Wi-Fi enabled (Wi-Fi turns off when the phone sleeps if not connected to power).


Axel F.

Jun 10, 2022 2:06 PM in response to holasunkanmi

Not sure which iPhone you have and which version of iOS you are running on your iPhone. You should have given us more details than just one line of what you want.

NOTE: If you have an iPhone 6 or older then you cannot update to iOS version 13 or higher.

If you have a newer model iPhone and are having issues to update your iPhone then read the following:

Make sure that your iPhone is setup to meet the following requirements before you attempt to update the iOS version over a Wi-Fi Network. Open Settings ➡️ General ➡️ Software Update: If there is an update available for your iPhone then it will be listed here. Follow the on-screen instructions to download and update your iPhone. 

  • Your iPhone must have a fast Wi-Fi connection; you cannot update over cellular data or a cellular hotspot
  • Ensure that you do not have a beta profile installed from a previous version
  • The iPhone can not be in Low Power mode
  • The battery state of charge must be above 50%
  • Your iPhone must have at least 6GB or more free storage space
  • Your iPhone cannot be connected through VPN
  • You should leave the phone plugged in until it finishes updating, both to assure that it remains above 50% and to keep Wi-Fi enabled (Wi-Fi turns off when the phone sleeps if not connected to power).


Axel F.

I can’t update my phone

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