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iPhone 4s has activation lock, original owner can't access their old email

I was given the IPhone 4s and since then I didn't use it and when I wanted to use it, it's asking of activation email and the person doesn't know that email again. Pls help me


[Re-Titled by Moderator]

iPhone 4s, 9

Posted on Jun 9, 2022 8:01 AM

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Question marked as Best reply

Posted on Jun 9, 2022 8:33 AM

Then the iPhone is worthless unless he has the original purchase receipt. If he is the original owner, have him contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -

4 replies
Question marked as Best reply

Jun 9, 2022 8:33 AM in response to taoheed112

Then the iPhone is worthless unless he has the original purchase receipt. If he is the original owner, have him contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.


Genius Bar Reservation and Apple Support Options - Apple.   -

iPhone 4s has activation lock, original owner can't access their old email

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