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Hello, can you please tell me why I can't update my iPad? On settings it doesn't appear the update version. Thank you

Posted on Jun 10, 2022 5:38 AM

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Question marked as Apple recommended

Your iPad maybe too old.

It is a little hard to help/advise you when you provide little to NO useful information about your iPad.


Here are my questions to you.

Can you, please, confirm what year and model iPad do you have/own?

The “A” model number can be found on the aluminium back of your iPad, in very small print, right under the larger bold print “iPad” on the back of the iPad.

What iOS/iPadOS version is this iPad, currently, running?

What is the rated, internal data storage space/capacity of your iPad model and how much of this free, internal data storage capacity is left inside of your iPad model?

All of that additional info can be found in the Settings app, General settings panel, About.


Please try to make an attempt to answer all questions asked.



Thank You.

Posted on Jun 10, 2022 8:47 AM

2 replies
Question marked as Apple recommended

Jun 10, 2022 8:47 AM in response to Engjulli

Your iPad maybe too old.

It is a little hard to help/advise you when you provide little to NO useful information about your iPad.


Here are my questions to you.

Can you, please, confirm what year and model iPad do you have/own?

The “A” model number can be found on the aluminium back of your iPad, in very small print, right under the larger bold print “iPad” on the back of the iPad.

What iOS/iPadOS version is this iPad, currently, running?

What is the rated, internal data storage space/capacity of your iPad model and how much of this free, internal data storage capacity is left inside of your iPad model?

All of that additional info can be found in the Settings app, General settings panel, About.


Please try to make an attempt to answer all questions asked.



Thank You.

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