group facetime

Question

Level 1

14 points

group facetime

i recently got the iphone 11 and when i go on a group facetime i’m not able to hear or see the other people but they can hear and see me how do i fix this?

iPhone 11, iOS 15

Posted on Jun 10, 2022 2:45 PM

Answer 1

Bill_T1

Community Specialist

Jun 15, 2022 2:54 PM in response to lexi2980

Hi lexi2980,

Have you tried removing and reinstalling the FaceTime app on your device? Delete built-in Apple apps from the Home Screen on your iOS 14 or later or iPadOS device or Apple Watch covers the processes to complete both steps. If using cellular data, please confirm your carrier supports FaceTime by visiting Wireless carrier support and features for iPhone and choosing your region at the top and then locating your country/provider in the list.

Regards.

Answer 2

karina184

Community Specialist

Jun 12, 2022 8:06 AM in response to lexi2980

Hey lexi2980,

We'll be happy to help out with FaceTime audio issues.

As a first step, take a look through these steps here: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support. Let us know if that helps, and also let us know if you're not able to hear through speaker or headphones.

Keep us updated.

Answer 3

Lindsay_B.

Community Specialist

Jun 16, 2022 1:42 PM in response to lexi2980

Thank you for trying those steps, lexi2980,

Since you're still having trouble with your FaceTime calls, we recommend getting in touch with Apple Support directly. You can do that here: Get Support.

Have a wonderful day.