group facetime

Hey lexi2980,

We'll be happy to help out with FaceTime audio issues.

As a first step, take a look through these steps here: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support. Let us know if that helps, and also let us know if you're not able to hear through speaker or headphones.

Keep us updated.

Hi lexi2980,

Have you tried removing and reinstalling the FaceTime app on your device? Delete built-in Apple apps from the Home Screen on your iOS 14 or later or iPadOS device or Apple Watch covers the processes to complete both steps. If using cellular data, please confirm your carrier supports FaceTime by visiting Wireless carrier support and features for iPhone and choosing your region at the top and then locating your country/provider in the list.

Regards.

Thank you for trying those steps, lexi2980,

Since you're still having trouble with your FaceTime calls, we recommend getting in touch with Apple Support directly. You can do that here: Get Support.

Have a wonderful day.