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Missing ‘add cellular plan option’ on my iPhone 11

I’m using iPhone 11. I have no idea why the option for Add Cellular Plan is not available. I can’t also use physical sim either because my sim card tray only support single sim. I contacted Apple support about this problem and they know nothing. I would appreciate it if someone could resolve this problem.

Posted on Jun 10, 2022 4:31 PM

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Posted on Jun 10, 2022 5:26 PM

Where did you buy this device from?


eSIM on iPhone is not offered in China mainland. In Hong Kong and Macao, iPhone 13 mini, iPhone 12 mini, iPhone SE (2nd and 3rd generation), and iPhone XS feature eSIM. Learn about using Dual SIM with two nano-SIM cards in China mainland, Hong Kong, and Macao.

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Missing ‘add cellular plan option’ on my iPhone 11

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