ethernet connection

I have a new 24 inch mac desktop my ethernet connection shows its connected but when I turn off wireless its drops off the internet. The ethernet cable is a cat 8 and is connected to the power block. the ethernet work just fine on the old 27 inch

Posted on Jun 11, 2022 4:05 PM

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2 replies

rkaufmann87

Level 10

148,494 points

Jun 11, 2022 11:07 PM in response to charles holbrook

Please use AppleCare Contact Info and give AppleCare a call.

hcsitas

Level 6

13,964 points

Jun 12, 2022 2:40 AM in response to charles holbrook

How long’s the cable? Any switches in between? What make/model router? Have you tried restarting the router?

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ethernet connection

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