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User profile for user: Deebee310
Deebee310 Author
User level: Level 1
4 points

Camera

what do I do if I receive a message my camera is not genuine and I have never replaced it and my iPhone was bought directly from Apple Store?

iPhone 13 Pro, iOS 15

Posted on Jun 12, 2022 6:16 PM

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User profile for user: Phil0124
Phil0124
Community+ 2024
User level: Level 10
205,547 points

Posted on Jun 12, 2022 6:25 PM

Contact Apple Support and setup a service appointment so they can check it out. If your iPhone has never been repaired by non authorized service providers Apple should be able to fix the bug in the hardware detection.

Link-> iPhone Repair - Official Apple Support


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User profile for user: Smilin-Brian
Smilin-Brian
User level: Level 9
56,127 points

Jun 12, 2022 6:24 PM in response to Deebee310

The unknown part error is as important as the Check Engine light in your car.


—It needs to be serviced A.S.A.P.—


Get expert service and support at the Genius Bar.



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status.

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