PS: It occurs to me that the Verizon rep might be confusing the cabling. New iPhone models arrive with a USB-C to Lightning cable, and not the older USB-A to Lightning.
If used with an iPhone, your older USB-A charger will have a USB-A to Lightning cable for your older iPhone.
That cable was used with older iPhone models, and still works with newer Lightning devices.
If you don’t still have the USB-A to Lightning cable (or this charger wasn’t used with an iPhone), you’ll need to acquire a USB-A to Lightning cable from Apple or a (preferably MFi-rated) cable from a third-party to use the older USB-A charger.
Apple well along switching over to USB-C connectors for most connectors on most devices. Smaller, reversible, ten to soon twenty times the available power than USB-A, and multi-protocol support, too.
But the 5W, 10W, and 12W USB-A chargers? They’re compatible.