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Update issue

I try to download Netflix on my iPad Air but it ask me let update but still my iPad did not show available update 12.5.5 I have now so pls there anyway I can update

iPad Air, iOS 12

Posted on Jun 13, 2022 2:22 AM

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Posted on Jun 13, 2022 2:53 AM

Insofar as your iPad is capable, it is fully up to date. The first generation iPad Air, iPad mini2 and mini3 can only be updated to iOS 12.5.5.


Apple ended major update support for these models of iPad in September 2019 - although they since continue to receive “point” security updates - the most recent being released late last year. These devices cannot be updated to iPadOS 13 (or any later major versions of iPadOS) as the internal hardware does not meet the minimum technical requirements (CPU and RAM) for newer versions of iOS/iPadOS.


Some App developers have dropped support for iOS versions preceding iOS 13.x for technical reasons (often because APIs or software libraries upon which they rely have been updated in the new version of iPadOS, making their App incompatible with earlier versions). 


Whilst many App titles remain compatible with your iPad, if you want or need to access to Apps requiring the more recent versions of iOS than you iPad is capable of support, you’ll need to consider replacement of your iPad with a newer or current model that supports iPadOS15.


Sorry, I appreciate that this may not be what you were hoping to learn.


I hope this information provides clarity as to your available options - and the fundamental limitations of your iPad.

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Question marked as Best reply

Jun 13, 2022 2:53 AM in response to eldana01

Insofar as your iPad is capable, it is fully up to date. The first generation iPad Air, iPad mini2 and mini3 can only be updated to iOS 12.5.5.


Apple ended major update support for these models of iPad in September 2019 - although they since continue to receive “point” security updates - the most recent being released late last year. These devices cannot be updated to iPadOS 13 (or any later major versions of iPadOS) as the internal hardware does not meet the minimum technical requirements (CPU and RAM) for newer versions of iOS/iPadOS.


Some App developers have dropped support for iOS versions preceding iOS 13.x for technical reasons (often because APIs or software libraries upon which they rely have been updated in the new version of iPadOS, making their App incompatible with earlier versions). 


Whilst many App titles remain compatible with your iPad, if you want or need to access to Apps requiring the more recent versions of iOS than you iPad is capable of support, you’ll need to consider replacement of your iPad with a newer or current model that supports iPadOS15.


Sorry, I appreciate that this may not be what you were hoping to learn.


I hope this information provides clarity as to your available options - and the fundamental limitations of your iPad.

Update issue

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