My TrueDepth camera will not work on my phone

Face ID failure is a hardware issue. ⚠️

Get expert service and support at the Genius Bar.

Click ▶︎ Start a Service Request. ⚛️

Need more help?

• Call Apple Support at 1-800-APLCARE. 📞
• International Support. 🌐
• Contact Apple Support. 📝
• Chat using Messages. 💬

Click ▶︎ Check Repair Status.

Oh no! Was your iPhone recently repaired? If non-genuine Apple parts were used, or if the TrueDepth system was damaged, it may stop working. If this is the case, consider contacting your repair provider. The TrueDepth system may also stop working in the case of water or other physical damage.

Whether you believe any of the above are applicable to you, consider following these articles to see if they have a solution for you:

1. If Face ID isn't working on your iPhone or iPad Pro - Apple Support
2. If the camera or flash on your iPhone, iPad, or iPod touch isn't working - Apple Suppor