Screen black but phone on

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Level 1

7 points

iPhone 11 screen is black but phone is on and works. Water damage indicator is negative. Screen and phone has no damage. Any suggestions?

iPhone 11, iOS 15

Posted on Jun 13, 2022 7:00 AM

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Answer 1

Best reply

Level 9

55,033 points

Follow these steps, testing after each step:

If that didn’t work, get expert service and support at the Genius Bar.

Click ▶︎ Start a Service Request. ⚛️

Need more help?

Click ▶︎ Check Repair Status.

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Answer 2

Level 1

7 points

thanks! I tried those things. Also have appointment for today. Was hoping for some other suggestions to try before appointment

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Answer 3

Press the top volume button, then press the bottom one, and then lastly hold the off/on button for at least one minute.

If the device’s screen still doesn’t turn on, then contact Apple.

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