My dads iPhone was stolen and I am attempting to change his Apple ID password. But it keeps sending a verification code to the stolen phone and I am unable to sign into his email. Is there another way?
Hello raquelmiza,
Thanks for choosing the Apple Support Communities. Accessing your account is important to take advantage of the services offered on your device. We're here to help you re-gain that access.
From what it sounds like, you are not receiving a code for two-factor authentication. In this instance, we'll want to follow this resource:
Two-factor authentication for Apple ID
The section you're looking for is: "What if I can't access a trusted device or didn't receive a verification code?"
If that section doesn't help get you a code, we will have to start account recovery. More info on that can be found here:
How to use account recovery when you can't reset your Apple ID password
Cheers!
Hello raquelmiza,
Thanks for choosing the Apple Support Communities. Accessing your account is important to take advantage of the services offered on your device. We're here to help you re-gain that access.
From what it sounds like, you are not receiving a code for two-factor authentication. In this instance, we'll want to follow this resource:
Two-factor authentication for Apple ID
The section you're looking for is: "What if I can't access a trusted device or didn't receive a verification code?"
If that section doesn't help get you a code, we will have to start account recovery. More info on that can be found here:
How to use account recovery when you can't reset your Apple ID password
Cheers!
See if anything here helps. If necessary, you can use account recovery as explained in the link at bottom of the article.
Verification code - how to get one and sign in with two-factor authentication. *
My dad’s iPhone was stolen, I am unable to get recovery code from phone and cannot sign into his email. Is there anything else I can do?
