I’m trying to reset MacBook Air to factory settings
Purchased used MacBook air
Purchased used MacBook air
What condition was it supposed to have been in? If you expected a working computer, you should take it back for a refund.
If you need to star from scratch with this Mac: Use Disk Utility to erase an Intel-based Mac - Apple Support
Read the entire article as there're two approaches. Likely you need to erase the drive and install a fresh version of your chosen OS.
Did the referring article's instructions not work for you? That and the site I gave do the same thing, but you have to follow the guide precisely and skip nothing that applies to you.
What condition was it supposed to have been in? If you expected a working computer, you should take it back for a refund.
If you need to star from scratch with this Mac: Use Disk Utility to erase an Intel-based Mac - Apple Support
Read the entire article as there're two approaches. Likely you need to erase the drive and install a fresh version of your chosen OS.
Did the referring article's instructions not work for you? That and the site I gave do the same thing, but you have to follow the guide precisely and skip nothing that applies to you.
I’m trying to reset MacBook Air to factory settings