Refurbished Mac M1 Pro Restarting Randomly: panic(cpu 1 caller 0xfffffe0024ec6d6c): DCP PANIC - CXXnew[]:3488 - iomfb_mailbox_async(71)

I recently purchased a MacBook Pro (16-inch, 2021), Apple M1 Pro, 16GB. I've had my machine randomly reboot a few times now. Should I send it in for a replacement?

Here is the latest error log:

Error Log

MacBook Pro 16″, macOS 12.4

Posted on Jun 14, 2022 1:03 PM

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2 replies

ku4hx

Level 7

23,688 points

Jun 14, 2022 1:08 PM in response to Cleanse

Refurbished Macs are sold by Apple; it comes with a full 1 year warranty. If it's still within the warranty period take it back to Apple.

Actually, that's true for all reputable dealers. Maybe not the 1 year warranty part, but they should stand behind their sales.

John Galt

Level 10

155,690 points

Jun 14, 2022 1:10 PM in response to Cleanse

Yes. There is no indication of anything you did that might cause that to occur.

If your Mac restarted because of a problem - Apple Support

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Refurbished Mac M1 Pro Restarting Randomly: panic(cpu 1 caller 0xfffffe0024ec6d6c): DCP PANIC - CXXnew[]:3488 - iomfb_mailbox_async(71)