I just bought a new iPad and I need to erase my old iPad. While trying to erase the iPad, I get a verification failed (AK AuthenticationError error - 7005.) Is there another way to force the iPad back to factory settings?
Thanks,
Bob
MacBook Pro 13″, macOS 10.13
Hello bobhnva53,
The best steps to take for an error during a restore can be found in the following support article. Try restoring your iPad after each step to see if the behavior persists or if there are any changes: If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support
Regards.
Hello bobhnva53,
Welcome back to Apple Support Communities!
Yes, using the restore option will erase the iPad back to factory settings.
If you'll be getting rid of the iPad, we suggest taking these steps too: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support
Please let us know if you have further questions.
Cheers!
Drew_7
I'm not trying to restore the iPad. I am trying to erase it so I can get a credit through the Apple trade in program. Or, are you saying that I need to restore the iPad in order to erase it?
Unable to reset an iPad I just replaced
