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Why can’t I receive texts from just one individual?

Why can’t I receive texts from one individual. I checked and her number is not blocked, I also confirmed all contact information both hers and mine. I can receive FaceTime and regular calls, but her texts do not come through. This is on my I phone 13.

Posted on Jun 14, 2022 10:05 PM

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Question marked as Top-ranking reply

Posted on Jun 14, 2022 10:15 PM

Growgrew Said:

"Why can’t I receive texts from one individual. I checked and her number is not blocked, I also confirmed all contact information both hers and mine. I can receive FaceTime and regular calls, but her texts do not come through. This is on my I phone 13."

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Troubleshooting Filtered-Out Calls:


A. Security Software Being the Culprit:

Have any filtering software installed(i.e. Security Software)? If so, remove he number form the filter list. Security Software just gets in the way on an Apple device, and this is a pure example of how and why. So, uninstall it, per instructions of the Developer.


B. Other Filtered Numbers:

If her number is assigned to a different contact, and that contact is filtered out, then her number would be included.


C. Contact your Carrier:

See if you carrier has any fixes, as it may be a misconfiguration in the SIM card --something only the Carrier provides services for.

1 reply
Question marked as Top-ranking reply

Jun 14, 2022 10:15 PM in response to Growgrew

Growgrew Said:

"Why can’t I receive texts from one individual. I checked and her number is not blocked, I also confirmed all contact information both hers and mine. I can receive FaceTime and regular calls, but her texts do not come through. This is on my I phone 13."

-------


Troubleshooting Filtered-Out Calls:


A. Security Software Being the Culprit:

Have any filtering software installed(i.e. Security Software)? If so, remove he number form the filter list. Security Software just gets in the way on an Apple device, and this is a pure example of how and why. So, uninstall it, per instructions of the Developer.


B. Other Filtered Numbers:

If her number is assigned to a different contact, and that contact is filtered out, then her number would be included.


C. Contact your Carrier:

See if you carrier has any fixes, as it may be a misconfiguration in the SIM card --something only the Carrier provides services for.

Why can’t I receive texts from just one individual?

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