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Level 1

4 points

What to do about not being able to use Face ID

Why can’t I use face id

iPhone 12, iOS 15

Posted on Jun 15, 2022 4:59 PM

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Level 10

214,476 points

Posted on Jun 15, 2022 5:01 PM

That is most likely a hardware failure. Use the Get Support link at the top of this page to discuss repair options with Apple.

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