I'm trying to restore my kids iPad because we forgot the password. Now I can't continue because of the activation lock and my Apple ID and password are not being accepted. I even changed my Apple ID password but its still not working.
iPad, iOS 10
If necessary, if you are the original owner, contact Apple. Apple can remove the ID if provided the required paperwork to include the original purchase receipt with the serial number on it.
Request additional support for unlocking your device. -
You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.
If necessary, if you are the original owner, contact Apple. Apple can remove the ID if provided the required paperwork to include the original purchase receipt with the serial number on it.
Request additional support for unlocking your device. -
You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.
It needs to be the password for the AppleID of the device. (Is it possibly your kid’s AppleID ?)
Can you tell from the partially-obscured e-mail address displayed on the screen?
Activation lock
