Previous 1 2 Next 25 Replies Latest reply: Sep 26, 2011 4:10 AM by susan0920
Braveninja Level 1 Level 1 (0 points)
I'm unable to use the phone normally to the face/ear as the skin contact causes one of the following to happen: phone switches to speakerphone, keyboard buttons are heard being pressed, and or the call ENDS. I have met two more owners with the same issues. Upon physically talking with an Apple rep at the store, he told me that he was familiar with the problem, gave me some tech lingo about distance between two points of the phone, and assured me that future software corrections would remedy this. How common is this...anyone have any feedback? I have resorted to using a bluetooth earpiece, and my rubber bumper is a month away now; was not assured that the bumper was a fix or related by the Apple rep. I feel like the phone is useless at this point, and the quality no where near the 3GS. I have to use my Blackberry to ensure solid phone connections until the fix arrives. Everytime I speak in person to an Apple rep about a concern, I notice "deer in headlights" reactions, and it's as if they don't want to talk loud and their eyes dart about to see who's listening.

iPhone 4, iOS 4
  • BRiPod Level 1 Level 1 (50 points)
    Welcome to the party!
  • treyprice04 Level 1 Level 1 (5 points)
    I called Apple and got a senior rep on the line and he said we know there is a problem and we are working on a software fix. He said if I wanted he would set me up with a swap in store for a new phone but he wasn't 100% guaranteeing that it wouldn't happen again.
  • Allan Sampson Level 10 Level 10 (123,370 points)
    Not sure why some iPhone 4's have this problem and others don't. My iPhone 4 doesn't have a proximity sensor problem, so hopefully the next firmware update that is supposed to address this issue with the iPhones that have the problem doesn't cause the problem with the iPhones that don't.
  • John P. Level 4 Level 4 (1,145 points)
    Try holding your phone a little higher on your ear. That might help.
  • Trinity Level 4 Level 4 (2,855 points)
    and remember, don't touch the antenna!
  • John P. Level 4 Level 4 (1,145 points)
    Trinity wrote:
    and remember, don't touch the antenna!


    I think you mean avoid touching the black strip on the bottom-left of the phone.
  • Kwopau Level 4 Level 4 (1,725 points)
    the problem that you are indicating is a Proximity Sensor issue, where it fails to detect.

    Try rebooting your phone, if that doesn't help then try hard reset (home + sleep/wake button, until you see the apple logo), if that doesn't help then try restoring your iphone.

    If that doesn't help, then go see the genius again and ask them to replace your iphone.
  • Goflying Level 1 Level 1 (10 points)
    Kwopau wrote:
    the problem that you are indicating is a Proximity Sensor issue, where it fails to detect.

    Try rebooting your phone, if that doesn't help then try hard reset (home + sleep/wake button, until you see the apple logo), if that doesn't help then try restoring your iphone.

    If that doesn't help, then go see the genius again and ask them to replace your iphone.


    you forgot to mention rinse and repeat ad nauseum til software/hardware fix arrives
  • appledan39 Level 1 Level 1 (5 points)
    Concerning the Screen over-sensitivity problem, I tried a full reset of my iPhone4, per online support recommendation--it did not work. Instead, the backup and restore process deleted my videos. Then I downloaded Version 4.1--if anything, it made matters worse. My next step is to have the phone replaced, although I am not optimistic about that. Finally, I am considering checking out Android phones or other smart phones.
    Other problems with the phone Include increasing dropped calls and poor reception, in spite of a recent letter
    from AT&T telling me about all the improvements it is making in the network, mysteriously disappearing phone numbers from my contacts, probably having to do with backup and restore, and failure of the phone contacts to transfer to my car's phone directory via Bluetooth. That is probably the fault of the auto manufacturer not keeping up with the firmware or software, but Apple isn't helping either.
  • eboogyman Level 1 Level 1 (0 points)
    It doesnt appear that this issue can be rectified, unfortunately. I met with the "geniuses" who claim they never heard of the problem, I showed them the issue, and they told me to hold the phone to my ear differently. Make no mistake, the day that I have to work around a phones shortcomings is the day that I fire this thing into the river. I do lots of business on my phone and I cannot tell you how many times I had to apologize to colleagues and clients becasue of the iphone4. It happens every time I put the phone to my face and am not careful.

    The only fix that has worked is to put the calculator on the screen and home my face doesnt hit the return to call bar. The sensitivity fix in 4.1 did not help at all. This issue is simply based on the way your body is designed and if you are comfortable holding it a certain way, it will happen.

    IMHO, they rushed it out without enough QA, It looks like deal with it, downggrade, or switch to android.
  • AllanL Level 1 Level 1 (0 points)
    My wife had the same problem and she talks on it a lot. I had it before I upgraded to 4.1 but my wife still would disconnect calls. Apple replaced her phone yesterday and I had to put the 4.1 on. She has not talked much on it yesterday or today. She was on the phone tonight and disconnected a call. Seems to me that Apple needs to have a setting where you can choose to make it like it is currently or my suggestion make it where when you connect it cuts off the prox switch and to bring up the end call, mute, speaker, and whatever else choices on the menu by pressing the home button to bring those features up. Then she will never disconnect a call again. She sure misses the Blackberries we had. Hopefully, Apple will fix the problem soon. Right now she is ****** and wishes we got the Blackberry 9700 or she might even cancel the contract with AT&T and get a Motorola Droid. She likes the apps but thinks the iPhone4 is the worst phone ever because she get hangs up on people accidently.
  • dbk9999 Level 1 Level 1 (55 points)
    The free Call Guard app will solve the problem, though it requires the extra step to run it after you start your call.

    But an advantage of it is that it registers every touch you make on the phone if the screen does come on. Shows the number and location. Might be useful info.
  • eboogyman Level 1 Level 1 (0 points)
    Call guard app is now 99 cents. Regardless best app I have on iphone 4. I can feel secure about making calls again.

    How this issue made it into a production model baffles me
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