trying to get apple tv account. passwords/codes sent to us are not working

Hi,

If you are unable to sign into your Apple ID on your Apple TV or the Apple TV app, make sure you have completed set up of your Apple ID account.

• Get your Apple ID ready for purchases or downloads on your Apple TV
• Set up your Apple ID on Apple TV
• Get the Apple TV app or Apple TV+ app on your smart TV, streaming device, or game console
• Get started
• Apple TV app - Devices

After completing your Apple ID account creation, if you are still having issues, you may try to go to https://activate.apple.com/ and enter the code displayed on your TV or other related device. This should then allow you to sign in.

• Watch on Smart TVs and streaming devices
• Apple TV+ in the Apple TV app
• Apple TV app for smart TVs and other devices

On what device do you have the Apple TV app?

If you just created a new Apple ID account, then verify that the account information is complete and accurate, and has a verified email address (respond to test message), and has a valid payment method.

How to create a new Apple ID - Apple Support

Manage your Apple ID - Apple

Apple ID - Official Apple Support

The password is what you have chosen for your Apple ID account. Only you know that.

A two-factor authentication verification code may be send to your trusted device or trusted phone number at times when you sign in on a new device. To help in protecting your account against unauthorized use.

Two-factor authentication for Apple ID - Apple Support

Get a verification code and sign in with two-factor authentication - Apple Support