Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Purple line in my phone

A purple just popped up on my phone and i didnt drop it nor did it come in contact with water, i did turn my phone off all the way and turned it back on and its still there, my phone still works perfectly fine there is nothing wrong the screen just has a purple line how do i fix it?

iPhone 12, iOS 15

Posted on Jun 16, 2022 9:53 PM

Reply
Question marked as Apple recommended

It is most likely a hardware failure. Make an appointment at the Genius Bar to have it looked at.


Make an appointment at the Genius Bar to have it looked at.


Genius Bar Reservation and Apple Support Options - Apple


Posted on Jun 17, 2022 4:31 AM

4 replies

Jun 16, 2022 10:12 PM in response to Jasaii07

Jasaii07 Said:

"Purple line in my phone: A purple just popped up on my phone and i didnt drop it nor did it come in contact with water, i did turn my phone off all the way and turned it back on and its still there, my phone still works perfectly fine there is nothing wrong the screen just has a purple line how do i fix it?"

-------


Troubleshooting a Failing Screen:


Your Screen is Failing:

From what you have reported, your screen is apparently defective. So, It is time for a new screen. If you have not had this replaced, and it is covered under warranty, then it might be replaceable by Apple, free of charge --but that it Apple's call.


What to Try: 


Perhaps this is a Faulty Device?:

How old is this Mac? Note that you have a one-year, out-of-the-box, limited-warranty with this. So, if it is covered under warranty, then see if you can get the screen replaced. Being faulty, it likely would be nothing on you. Ask Apple Support for a new screen.

Apple Contact Us Info:

  • Contact Us - Choose Locations
  • Proceed from there as Necessary
  • NOTE: Due to the Coronavirus Pandemic, calls are taking a bit longer to get through. And, that makes sense, because many are at home working out-of-the-house or are taking classes over-the-web, this they have more time on their hands to contact Apple Support. So, it might take a bit to get through to Apple Support. But, just stay on the line, and someone will be with you :)

Purple line in my phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.