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2764Jorge Author

Level 1

4 points

Password and apple id

My grandma died not that long ago and we dont know the password to the i pad so we followed the instructions and used i tunes to reset it but then the other problem comes in we dont have any of her emails or passwords so we cant unlock it i thought about going to the apple store to see if they can unlock it but i dont have the recite sadly so i cant do much i dont know if they would unlock it i read all the help advices and I honestly dont know if i can go in without the recite and ask them to unlock it

Posted on Jun 17, 2022 12:30 AM

Best reply

-Bubba-

Level 6

10,120 points

Posted on Jun 17, 2022 12:42 AM

If you don't have any passwords or credentials, you might be able to request the account data here - How to request access to a deceased family member's Apple account - Apple Support

You will need certain legal documents, as outlined under "Request access with a court order or other legal documentation"

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Password and apple id

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