Instagram DM notifications not working

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Level 1

6 points

Instagram DM notifications not working

Hi there,

So I have an iPhone 11 Pro (IOS 15.5) and for over three weeks now I've not been receiving any direct message notifications from Instagram. I receive notifications for likes and comments but not DM's.

I've tried deleting and reinstalling the app several times. I've checked to see if notifications are on in the app and the phone, turned them all off for a while, and then back on. Reset my phone (although not to factory settings yet).

It seems quite a few others are having the same issue, but Instagram seems to be keeping quiet about it. I've tried reporting it with them several times too, but no reply (which was expected I guess). Someone mentioned they were having the same issue and it was only fixed after they got a newer phone (they had the 11 and then got the 13 Pro).

Has anyone else got this issue? Have they managed to fix it?

iPhone 11 Pro

Posted on Jun 17, 2022 6:36 AM

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Answer 1

Jun 19, 2022 4:09 PM in response to DWBSTR

Learn from here --> How do I turn push notifications on or off on Instagram ...

Watch the GIF below

Contact the app developer here --> App Support

Do you have the correct and latest version of Instagram? Watch the GIF below

If you are using the same Instagram Account on both iPhone and on iPad? Then

How do I turn notifications on or off for someone I follow on Instagram?
To turn notifications on or off, first go to the person's Instagram profile... See More
I'm getting someone else's push notifications on Instagram.
Learn what you can do if you're getting someone else's push notifications on Instagram... See More
How do I mute push notifications on Instagram?
You can mute push notifications on Instagram in your notification settings... See More
How do Activity notifications work on Instagram?
Learn more about Activity notifications on Instagram... See More
How does Instagram process United States Digital Millennium Copyright Act (DMCA) counter-notifications?
Learn more about how Instagram processes DMCA counter-notifications... See More
When does Instagram send push notifications to my device?
Learn more about when Instagram sends push notifications... See More
How do I mute notifications from a group conversation in Instagram Direct?
Learn how to mute notifications from a group conversation in Instagram Direct... See More
If I've added multiple Instagram accounts, what push notifications will I get?
Learn more about push notifications if you've added multiple Instagram accounts... See More

If everything fails contact the app developer here --> App Support or Instagram Help Center

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Answer 2

DWBSTR Author

Level 1

6 points

Jun 19, 2022 11:25 PM in response to SravanKrA

Hi SravanKra,

Thanks for your reply but as I mentioned in my post, I’ve already tried all of the suggestions you’ve made.

I’ve made sure notifications (both in app and on the iPhone) are all set to on. I even purposely turned them off for a period of time hoping it would reset them before turning them back on again.

I’ve also logged out of all devices and changed my password, then logged back in with my iPhone. So the iPhone is the only device logged in currently now.

I’ve also reported the issue multiple times to instagram but there is no reply, and there’s no direct contact with them.

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Instagram DM notifications not working

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