streaming programs freezing up on apple tv 4k

Question

Level 1

14 points

streaming programs freezing up on apple tv 4k

Programs streaming through my Apple tv 4k occasionally freeze about an hour into a program. I have to pause the program and move forward a few seconds for it to plat again. This happens with Netflix, HBO Max and others. I have Verizon fios 1gig per second and had Verizon do a full diagnosis of my system in person. They said the fios is operating fine. Is there some setting on the apple tv I need to change. Has anyone else had this problem.

Thanks in advance.

Posted on Jun 17, 2022 9:21 AM

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Answer 1

pnichols6 Author

Level 1

14 points

Jun 18, 2022 4:37 PM in response to rkaufmann87

Hi,

Thanks for the reply. I've tried all those methods and the problem still occasionally occurs. When I experienced "no network detected" errors with HBO MAX I called their tech support and they told me the problem was a known problem with the apple tv setting "users and accounts": That I needed to turn off the tv provider in settings. This worked for that issue. I was wondering if this problem was in the same area of bad settings. I've had Verizon check the connection on line and in person in my apartment, they say it's not an internet connection issue. Any ideas?

Thanks in advance.

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Answer 2

rkaufmann87

Level 10

143,820 points

Jun 17, 2022 10:23 PM in response to pnichols6

First try the basics of ensure the TV OS is up-to-date.

If you still have no luck then, please do the following:

· Unplug Modem from it’s power source for 2-3 minutes and then plug it back in.

· Unplug Router from it’s power source for 2-3 minutes and then plug it back in.

· Unplug Apple TV from it’s power source for 2-3 minutes and then plug it back in and retest the system.

If you still have no luck then you likely have a weak internet connection where the Apple TV is located. To test that you will need an app such as iStumbler to test the internet signal where the Apple TV is located.

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