Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Activation Lock how do I reset the password?

I need to reset my password how to reset pls help him


[Edited by Moderator]

iPhone 6

Posted on Jun 18, 2022 5:19 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 18, 2022 5:29 AM

See this guide for resetting password:

If you forgot your Apple ID password - Apple Support


To remove the activation lock you can either remove it with the correct Apple id and password


Or if you are unable to do so, and you have proof of purchase, you can apply for Apple to remove the activation lock


See this guide:

How to remove Activation Lock - Apple Support


The step to remove without knowing the Apple ID is under Start a support request

then "Get started" on the next page


Here is the direct link:

https://al-support.apple.com/#/additional-support


Good luck!

2 replies
Question marked as Top-ranking reply

Jun 18, 2022 5:29 AM in response to hwsean

See this guide for resetting password:

If you forgot your Apple ID password - Apple Support


To remove the activation lock you can either remove it with the correct Apple id and password


Or if you are unable to do so, and you have proof of purchase, you can apply for Apple to remove the activation lock


See this guide:

How to remove Activation Lock - Apple Support


The step to remove without knowing the Apple ID is under Start a support request

then "Get started" on the next page


Here is the direct link:

https://al-support.apple.com/#/additional-support


Good luck!

Jun 18, 2022 5:29 AM in response to hwsean

You are sign in here .  .  .  with your Apple ID & Password.

Your Apple ID is the personal account you use with all Apple products and services. It includes the email address and password you use to sign in, as well as the contact, payment, and security details that you use with Apple.

You can’t merge multiple Apple ID accounts.


Have you bought 2nd hand device?

You must contact the seller (hopefully it is the previous owner), otherwise you have been scammed.

Each Apple device is linked/associated with an Apple ID of the person who did the setup.

Activation Lock prevents anyone who is not the owner from using this iPhone.

To unlock the Phone, you need the Apple ID and password of the previous owner, that were used during set up.

So you have to contact the previous owner.

 

The previous owner has to read -> this Apple article: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

 

Then the previous owner has to remove the iPhone from his account, see this Apple article:

Check your Apple ID device list to see where you're signed in

Check your Apple ID device list to see where you're signed in - Apple Support

 

Then you can sign in with own your Apple ID.

 

See the following Apple articles:

Activation Lock for iPhone, iPad, and iPod touch

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

 

See -> How to remove Activation Lock

How to remove Activation Lock – Apple Support (UK)

 

The All Too Common SAD Reality of Buying a Used iPad/iPhone

The All Too Common SAD Reality of Buying … - Apple Community                                 

 

You can contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.

 

 


Activation Lock how do I reset the password?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.