The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I am not able to change the time out setting on my iPad as the option is greyed out. I have read prior answers to this issue and do not have lower mode or parental controls on. Any other ideas?
iPad, iPadOS 15
Apologies Chris - we have now resolved this. For anyone else, please double check the low power mode button. Apparently this had been engaged a few days ago when the battery was low and I’m guessing it doesn’t automatically reset following recharge.
Thanks everyone for this thread.
Apologies Chris - we have now resolved this. For anyone else, please double check the low power mode button. Apparently this had been engaged a few days ago when the battery was low and I’m guessing it doesn’t automatically reset following recharge.
Thanks everyone for this thread.
If you go to Settings>General, do you see a command for Profiles? If not, check with your IT department, they would be the one that would control that if they have that setting adjusted.
Do you happen to have a work email account on the device?
What would affect the “ability” to change the auto-lock? My MiL is also having this problem with the greyed out autolock and she desperately wants to change it from 2 mins and we can’t work out what settings will allow her to do this. I’m stumped as my iPad is fine.
TIA
Hello yes I do, and just added the outlook app for my work email. I didn’t see any profiled or certificates or anything installed when I did this. If it is related to the work email, can it be modified?
If you have the ability to change the Auto-Lock setting, it is located in Settings>Display & Brightness>Auto-Lock. If you do not have a profile in Settings>General, that just means that you do not have a profile on your device. Profiles will only appear if you have one installed.
how do I change Auto lock on iPad which is set to 2 mins…can’t find Profile in Settings/General.
Auto lock set to 2 minutes and can’t change on ipad
