my phone didn't back up when it was exchanged with warranty, the tech at the Apple store said it would. I have critical text messages on there that I need for a current ongoing custody modification. How do I get the data off that phone before they erase it?
iPhone 11, iOS 15
You can't remotely. If they still have it at the store, and it powers up and you can log in, you can create a backup. If you can't log in, then you can't backup.
ckrayburn Said:
"How do I get data from a warranty exchange phone: my phone didn't back up when it was exchanged with warranty, the tech at the Apple store said it would. I have critical text messages on there that I need for a current ongoing custody modification. How do I get the data off that phone before they erase it?"
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Troubleshooting an Already Traded-In iPhone
A. Get this Back:
Contact Apple Support, requesting they send it back to you.
B. Prepare this Data Transfer:
This the link to use, once you get it back: Transfer Data from your Previous iOS or iPadOS Device to your New iPhone, iPad, or iPod touch - Apple Support
C. Check your Carrier’s Site:
Log in to your Carrier’s site, seeing if you can view a history there. Doing so, I can see a call log going back 90 days —but not a text messages log.
How do I get data from a warranty exchange phone
