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bought a used Ipad older model

owner said she ipad off her cloud but I am still getting activation lock on the screen


iPad Pro 12.9-inch, 2nd Gen, Wi-Fi

Posted on Jun 19, 2022 6:51 PM

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Question marked as Top-ranking reply

Posted on Jun 19, 2022 6:56 PM

Return it for a full refund. You cannot remove Activation Lock on that device, so its totally useless to you. And one doesn't pay off iCloud. The owner should have done all the steps in the following link --> What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support


If she isn't willing or can't, the device is useless and you won't be able to use it. Apple will not help you. We cannot help you.


Read this about buying used devices --> The All Too Common SAD Reality of Buying … - Apple Community

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Question marked as Top-ranking reply

Jun 19, 2022 6:56 PM in response to mandylu71

Return it for a full refund. You cannot remove Activation Lock on that device, so its totally useless to you. And one doesn't pay off iCloud. The owner should have done all the steps in the following link --> What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support


If she isn't willing or can't, the device is useless and you won't be able to use it. Apple will not help you. We cannot help you.


Read this about buying used devices --> The All Too Common SAD Reality of Buying … - Apple Community

Jun 20, 2022 2:22 AM in response to mandylu71

Expanding upon Lobsterghost1’s guidance…


As is, the iPad is useless to you.


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.



Here is what Apple suggests when purchasing used:


Check for Activation Lock before you buy a device from someone else


Before you buy an iPhone, iPad, or iPod touch, from someone other than Apple or an authorized Apple reseller, make sure that the device is erased and no longer linked to the previous owner’s account. Follow these steps to check if the device is ready to use: 

  1. Turn on and unlock the device. 
  2. If the passcode lock screen or the Home screen appears, the device hasn't been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Don't take ownership of any used iPhone, iPad, or iPod touch until it's been erased.
  3. Begin the device setup process.
  4. If you're asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner isn't present, contact them as soon as possible and ask them to use a browser to remove the device from their account. Don't take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.

You will know that a device is ready for you to use when you're asked to "Set up your iPhone," “Set up your iPad," or “Set up your iPod” the first time you turn it on.

bought a used Ipad older model

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