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I recently received a window popup on my MacBook Pro asking me to reassign myself as a standard user. I click “not now” and the system logged me out. The login window shows my name but my photo icon is missing. My password won’t unlock the computer now. The normal bottoms at the bottom to shut down, restart and sleep are also now missing. The internet icon is greyed out now so I can’t connect to reset the password using my Apple ID. I have tried rebooting in recovery mode but it takes me right back to this bogus log on screen. Any ideas how to resolve? First photo shows current state Second photo shows what it looked like before


MacBook Pro 13″, macOS 12.4

Posted on Jun 20, 2022 4:41 PM

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2 replies

Jun 20, 2022 6:08 PM in response to TheSchrum

TheSchrum wrote:

I recently received a window popup on my MacBook Pro asking me to reassign myself as a standard user.

I click “not now” and the system logged me out.

The login window shows my name but my photo icon is missing. My password won’t unlock the computer now. The normal bottoms at the bottom to shut down, restart and sleep are also now missing. The internet icon is greyed out now so I can’t connect to reset the password using my Apple ID. I have tried rebooting in recovery mode but it takes me right back to this bogus log on screen. Any ideas how to resolve? First photo shows current state Second photo shows what it looked like before


You can always force quit a shutdown by holding the power button/TouchID for ~6-10 sec.

Force Shut down your Mac.


Log out, sleep, wake, restart or shut down your Mac

Shut down or restart your Mac - Apple Support



I see a photo icon...?


What spawned this popup dialog

Were you making changes in Screen Time on your admin account..?


Did you reboot into the Recovery as advised in the login screen...?




Use Screen Time on your Mac - Apple Support



Call Customer Support (800) MY–APPLE (800–692–7753)


or on line Apple Support


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support






Use macOS Recovery on a Mac with Apple silicon


Boot into Internet Recovery (Option Command R) and from the dropdown menu: Utilities>  Disk Utility> run the First Aid on your Macintosh HD (and the "Macintosh HD-Data" volume as well if Catalina/Big Sur/Monterey) If errors are found and repaired, run again until no errors reported.


Disk Utility>View>Show All Devices The best sequence is —

• Volume level

• Container level

• Parent drive




Jun 20, 2022 6:41 PM in response to leroydouglas

Settings that I had restricted with require “admin” password to unlock were being changed and I was researching the possible cause at the time when it happened. I and the original owner of the mac And I don’t have any other users so this was strange to see another account. (See photo). Yes I did attempt to beater recovery mode but that is also now locked with a black screen asking for a password. My password won’t unlock.

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