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I bought an ipad and can't get a apple id password what do I have to do get a new one

I bought a ipad mini owner can't remember apple id password what do I do to get a new one

iPad mini 5, 15

Posted on Jun 21, 2022 6:28 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 21, 2022 6:47 AM

If the previous owner forgot the Apple ID (iCloud) password, have them enter the Apple (iCloud) ID, and click Forgot Password. See if they can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage


Apple ID – Forgot Password  *      


If they can recover the password, have the previous owner do the steps in the article below.


Selling/Giving Away Device


If necessary, if the previous owner is the original owner, have them contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


If the previous owner can't remove the Apple ID and password, ask for a refund.

1 reply
Question marked as Top-ranking reply

Jun 21, 2022 6:47 AM in response to 15rumy12

If the previous owner forgot the Apple ID (iCloud) password, have them enter the Apple (iCloud) ID, and click Forgot Password. See if they can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage


Apple ID – Forgot Password  *      


If they can recover the password, have the previous owner do the steps in the article below.


Selling/Giving Away Device


If necessary, if the previous owner is the original owner, have them contact Apple. Apple can remove the ID  if provided the required paperwork to include the original purchase receipt with the serial number on it. 


Request additional support for unlocking your device.    -


If the previous owner can't remove the Apple ID and password, ask for a refund.

I bought an ipad and can't get a apple id password what do I have to do get a new one

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