Health app not counting steps

My health app does not count steps does anyone have an idea how to resolve this

Posted on Jun 22, 2022 5:33 AM

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IdrisSeabright

Community+ 2026

Level 10

190,149 points

Posted on Jun 22, 2022 6:01 AM

Go to Settings>Privacy>Motiion & Fitness and make sure it is enabled.

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Significant delays whenever anything tries to sync with Health, or whenever I try to view data. I don't know when this first started, but now, whenever any app tries to sync with Health, I experience this really long delay, sometimes lasting over a minute. If I close the app during this delay, the sync never finishes. If I wait it out, the sync sometimes finishes. The weird thing is I'm also experiencing this with Health itself: if I go to log a medication as taken, it doesn't show on my log as taken unless I wait roughly a minute. If I force quit Health, and restart it, sometimes it shows as taken, sometimes I get to log it over again and just wait. Some answers to general questions that I know may be asked. :) Yes, I have my iPhone, my watch, and all third party apps up-to-date. Yes, this issue occurs with multiple apps from multiple developers, including from Apple Health itself. This is not related to a specific app. Yes, if I disable Health access for one of the third party apps and then try to log something, no freeze occurs. If I turn access to Health back on for that app, I'll experience the same freeze the next time I log something. No, this is not tied to a sfecific health metric. This happens with the medication tracker in Health, but also with apps that log workouts, with apps that log food, with apps that log blood pressure, and with apps that log weight. One curious thing: if I look at the apps that have access to Health, I see Health itself appears twice. One instance of it seems to be specifically related to medication tracking, the other seems to have to do with the heart rate and other Apple Watch metrics. Also, if I go into Health and try to view a stat such as weight, the initial data that shows up is old. For example, I just did this and saw my weight from October 23. If I wait about a minute, the weight I logged just this morning shows up. I log daily, so there should be a lot of data since October 23. Happy to provide any aditional info as this issue is really effecting me and I need to get it resolved. I've come to count on my ability to use Health to centralize a lot of data from various apps as it helps me work with my doctors to spot trends -- indeed, that's the real power of all this. When apps don't sync reliably though, or when I have to wait over a minute and just hope things might actually work, the solution is no longer viable. Thanks for any and all help with this.
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IdrisSeabright

Community+ 2026

Level 10

190,149 points

Jun 22, 2022 6:01 AM in response to jnunberg

Go to Settings>Privacy>Motiion & Fitness and make sure it is enabled.

WheelieNick

Level 8

46,025 points

Jun 22, 2022 5:36 AM in response to jnunberg

Have you tried restarting the iPhone and have you looked if health access is set up in privacy?

jnunberg Author

Level 1

6 points

Jun 22, 2022 8:18 AM in response to jnunberg

Thank you. That was the issue. I appreciate it.

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Health app not counting steps