Newsroom Update

Tap to Pay on iPhone is now available in Canada. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I wa setting up my new i phone and it transferred the data from my iPad and not my old phone. How do I get the data from my old phone?

I was setting up my new iPhone and it transferred the data from my I pad and not my old phone. How can I get the data from my old phone?


iPhone XR, iOS 15

Posted on Jun 22, 2022 5:13 AM

Reply
Question marked as Best reply

Posted on Jun 22, 2022 5:26 AM

You will have to erase your phone and start all over again. This explains how to erase the phone.

How to factory reset your iPhone, iPad, or iPod touch - Apple Support


If you still have the old phone, you can use Quick Start to set the new phone up. See this for help.

Use Quick Start to transfer data to a new iPhone, iPad, or iPod touch - Apple Support


If you would rather restore the backup from the old phone, see number 6, (other options) in the Quick Start support article above.



1 reply
Question marked as Best reply

Jun 22, 2022 5:26 AM in response to Goober6048

You will have to erase your phone and start all over again. This explains how to erase the phone.

How to factory reset your iPhone, iPad, or iPod touch - Apple Support


If you still have the old phone, you can use Quick Start to set the new phone up. See this for help.

Use Quick Start to transfer data to a new iPhone, iPad, or iPod touch - Apple Support


If you would rather restore the backup from the old phone, see number 6, (other options) in the Quick Start support article above.



I wa setting up my new i phone and it transferred the data from my iPad and not my old phone. How do I get the data from my old phone?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.