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The redesigned iPad Air and new iPad Pro with Apple silicon are now available. Learn more >
Apple Ipad Gen 7 suddenly stopped working. When trying to turn on the apple logo comes up for a few seconds then goes off, then keeps flashing off and on at about 10 second intervals. How do I reset this ipad?
iPad (6th gen) WiFi
Your described symptoms suggest that your battery is almost fully discharged, your iPad being unable to run long enough to fully restart.
Start by connecting your iPad to its Power Adapter and allow the iPad to charge for at least an hour - or preferably overnight. A battery with very low charge, or is failing, may produce symptoms that emulate a boot loop.
If the problem fails to stabilise after an hour, whilst still connected to the Power Adapter, attempt a forced restart of the iPad:
If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won't turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.
If your iPad is stuck is actually stuck in a boot-loop, you’ll need to resolve this specific issue - which may entail “restoring” the most recent version of iPadOS to the iPad. This support page outlines restoration of an iPad to Factory Settings:
Restore your iPhone, iPad or iPod to factory settings – Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.
Your described symptoms suggest that your battery is almost fully discharged, your iPad being unable to run long enough to fully restart.
Start by connecting your iPad to its Power Adapter and allow the iPad to charge for at least an hour - or preferably overnight. A battery with very low charge, or is failing, may produce symptoms that emulate a boot loop.
If the problem fails to stabilise after an hour, whilst still connected to the Power Adapter, attempt a forced restart of the iPad:
If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won't turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.
If your iPad is stuck is actually stuck in a boot-loop, you’ll need to resolve this specific issue - which may entail “restoring” the most recent version of iPadOS to the iPad. This support page outlines restoration of an iPad to Factory Settings:
Restore your iPhone, iPad or iPod to factory settings – Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.
Hello,
The safest solution would be to make an appointment at the Genius Bar.
apple logo flashes off and on
