Video calls
i have a problem with my iphone 13. The image On video calls is unclear and i hear myself interrupted. What can i do? Thank you
User profile for user:
R_Gabriel
User level:
Community Specialist
Hey there, and welcome to Apple Support Communities alina_marty,
We appreciate you reaching out and are here to help. We recommend checking these steps for more information on what to do if you are having problems with your FaceTime calls:
" If you have connection or sound quality issues with FaceTime
If your cellular connection or Wi-Fi network are running slow, or other users are streaming audio or video on the same Wi-Fi network, you might have these issues:
- Connection alerts or unable to connect
- Choppy video calls
- Black screen
- Dropped calls
Make sure that both you and the person that you're calling are using a fast Wi-Fi or cellular connection. If you’re using Wi-Fi, FaceTime requires a broadband connection. "
For additional information, check out this link here: If you can't make a FaceTime call on your iPhone, iPad, or iPod touch - Apple Support
Kindest regards!