You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 8 Plus unavailable for no reason

Hi all,


been out the last few hours, pulled my work phone out from my bag to do a few things and the display screen says “iPhone unavailable” and only has emergency call


no reason why, no time no nothing. I last looked at it today at lunch time and no issues. Does anyone know how to resolve?


all passwords for work are saved on it and a lot of things I don’t have on cloud so hard reset not an option


thanks

iPhone 8 Plus, iOS 15

Posted on Jun 23, 2022 4:56 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 23, 2022 5:05 AM

There's no option to bypass a lack of backup. Perhaps you've underestimated that risk. No backup = No recovery, sorry.


See these instructions, keeping in mind that if you don't have a backup all data will be lost on that device (except those that you eventually synced to iCloud):


If your device is running iOS 15.2/iPadOS 15.2 or later, AND if you have created a backup to iCloud, you don't need a computer:--> How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support


Shouldn't be this case (iOS/iPadOS earlier than 15.2), you need a computer. If you don't have a computer, borrow one from your friends/relatives/neighbors or ask for help at an Apple Store or Authorized Service Provider, then read these suggestions.


Given that to remove the existing passcode you must connect your device via USB to a computer (a Windows PC running the latest iTunes version, or a Mac, which can run iTunes or Finder, depending on the macOS installed on it), pay attention to the specific gestures that you need to perform while connecting your device to the computer.

These are the instructions to re-gain access to your iPhone/iPad:

If it is an iPhone:--> If you forgot your iPhone passcode - Apple Support

If it is an iPad:--> If you forgot your iPad passcode - Apple Support


Also, take a look at this support video about the same matter (for both iPhone and iPad):

https://www.youtube.com/watch?v=7s8-zLG9ySQ

Regards

Giulio



3 replies
Question marked as Top-ranking reply

Jun 23, 2022 5:05 AM in response to Bbtris

There's no option to bypass a lack of backup. Perhaps you've underestimated that risk. No backup = No recovery, sorry.


See these instructions, keeping in mind that if you don't have a backup all data will be lost on that device (except those that you eventually synced to iCloud):


If your device is running iOS 15.2/iPadOS 15.2 or later, AND if you have created a backup to iCloud, you don't need a computer:--> How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support


Shouldn't be this case (iOS/iPadOS earlier than 15.2), you need a computer. If you don't have a computer, borrow one from your friends/relatives/neighbors or ask for help at an Apple Store or Authorized Service Provider, then read these suggestions.


Given that to remove the existing passcode you must connect your device via USB to a computer (a Windows PC running the latest iTunes version, or a Mac, which can run iTunes or Finder, depending on the macOS installed on it), pay attention to the specific gestures that you need to perform while connecting your device to the computer.

These are the instructions to re-gain access to your iPhone/iPad:

If it is an iPhone:--> If you forgot your iPhone passcode - Apple Support

If it is an iPad:--> If you forgot your iPad passcode - Apple Support


Also, take a look at this support video about the same matter (for both iPhone and iPad):

https://www.youtube.com/watch?v=7s8-zLG9ySQ

Regards

Giulio



Jun 23, 2022 6:52 AM in response to Bbtris

Bbtris wrote:

Thanks, not overly helpful.

Sorry about that.

I haven’t forgotten my passcode at all. It’s just come up like this for no reason.

You need to remove that passcode (stored inside your device), since your iPhone is now disabled/unavailable. It may have been stowed in the bag without a screen lock and, for some reason, received some input accidentally.

no idea why or how to resolve without resetting

Unfortunately, I don't know of any other methods to solve the problem.

Regards

Giulio

iPhone 8 Plus unavailable for no reason

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.