Subscription has expired

This is where Apple users help each other. We have no insight into Apple systems.

If you have made a request you can see the status yourself. If your refund is approved then it may take time for you to get the refund back. This article describes how long it may take. It depends on the way you have made the payment.

Check the status of a refund for apps or content that you bought from Apple - Apple Support

If it takes too long, please contact Apple support.

If you want to request a refund you can go to this site: Subscriptions and Billing - Official Apple Support. Here you will see the option to request a refund and further help. An Apple employee will review your request you will be notified.

Have a great day!

Based on your screenshot, I think it's true that you didn't get a refund. This is because the subscription has expired. You probably subscribed earlier in this app and it has come to the end of the period. If the period has expired you need to subscribe again.

This article explains more about how a subscription works:

Buy additional app features with in-app purchases and subscriptions - Apple Support