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Mobile data greyed out

Hi everyone, I'm trying to set up an Apple Watch Series 4 Cellular onto my phone to allow my child to use as part of the Family Sharing ability.


The watch pairs with my phone and sets up all correctly, however I cannot seem to go any further beyond the mobile data menu. On the next screen the "Set up mobile data" option is greyed out with a message reading:


"The Three account on this iPhone cannot be used to add a data plan to "Child's Apple Watch". For more information about Apple Watch data plans visit https://www.apple.com/watch/cellular"


I've been through all the diagnostic stuff with Three via their online chat, restarting both devices, unpairing the watch and pairing again etc., but have not managed to come to a resolution.


Three seem to have just given up claiming the watch is faulty? Surely there's got to be something else going on here?

Apple Watch Series 4

Posted on Jun 24, 2022 9:56 AM

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Posted on Jun 24, 2022 10:04 AM

According to this list Three Network doesn't support family sharing;

Apple Watch - Carriers

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Mobile data greyed out

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