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How to get rid of the spyware on my iPhone?

Someone has hacked into my iPhone and has text messages and photos that nobody has seen, and is using it to try to blackmail me, and contacts in my phone. Apple support is USELESS, and nobody is actually IT certified to help. I don’t know how to get rid of the spyware and Apple won’t replace my phone. I don’t know what to do or how to get rid of it.



[Re-Titled by Moderator]

iPhone 13, iOS 15

Posted on Jun 25, 2022 10:24 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 25, 2022 10:43 AM

To keep your Apple ID account secure, see the following Apple articles:

Manage and use your Apple ID

Manage and use your Apple ID – Apple Support (UK)

 

See who has access to your device or accounts

See who has access to your device or accounts – Apple Support (UK)

 

Recognize and avoid phishing messages, phony support calls, and other scams

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

 

Phony "tech support" / "ransomware" popups and web pages

Phony "tech support" / "ransomware" popup… - Apple Community

 

Identify and filter junk mail in iCloud

Identify and filter junk mail in iCloud - Apple Support

 

If you think your Apple ID has been compromised

If you think your Apple ID has been compromised - Apple Support

  • If you completed the steps above and think your account might still be compromised, contact Apple Support.

 

Identify legitimate emails from the App Store or iTunes Store ->

Identify legitimate emails from the App Store or iTunes Store – Apple Support (UK)

 

Set up iCloud Keychain

Set up iCloud Keychain - Apple Support

 

Create a strong password for your Apple ID, It is best if your password consists of eight or more characters and include upper and lowercase letters, and at least one number. You can also add extra characters and punctuation marks to make your password even stronger. 

Never provide your password, passcode, security questions, verification codes, recovery key or any other account security details to anyone else. Apple will never ask you for this information.

 

See also the following Apple articles:

About the 'Trust This Computer' alert on your iPhone, iPad, or iPod touch

About the 'Trust This Computer' alert on your iPhone, iPad, or iPod touch - Apple Support

 

Authorize or deauthorize your computer for iTunes Store purchases

Authorize or deauthorize your computer for iTunes Store purchases - Apple Support 

 

Get a verification code and sign in with two-factor authentication

Get a verification code and sign in with two-factor authentication - Apple Support

 

Check your Apple ID device list to see where you're signed in

Check your Apple ID device list to see where you're signed in - Apple Support

  • if you see devices that don't belong to you, delete from your account.

 

Block phone numbers, contacts, and emails on your iPhone, iPad, or iPod touch

Block phone numbers, contacts, and emails on your iPhone, iPad, or iPod touch - Apple Support

 

Block unwanted callers in FaceTime on iPhone

Block unwanted callers in FaceTime on iPhone – Apple Support (UK)

 

Avoid unwanted calls on iPhone

Avoid unwanted calls on iPhone – Apple Support (UK)


Checklist: If you want to make sure no one else can see your location

Checklist: If you want to make sure no one else can see your location - Apple Support


5 replies
Question marked as Top-ranking reply

Jun 25, 2022 10:43 AM in response to av_r

To keep your Apple ID account secure, see the following Apple articles:

Manage and use your Apple ID

Manage and use your Apple ID – Apple Support (UK)

 

See who has access to your device or accounts

See who has access to your device or accounts – Apple Support (UK)

 

Recognize and avoid phishing messages, phony support calls, and other scams

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

 

Phony "tech support" / "ransomware" popups and web pages

Phony "tech support" / "ransomware" popup… - Apple Community

 

Identify and filter junk mail in iCloud

Identify and filter junk mail in iCloud - Apple Support

 

If you think your Apple ID has been compromised

If you think your Apple ID has been compromised - Apple Support

  • If you completed the steps above and think your account might still be compromised, contact Apple Support.

 

Identify legitimate emails from the App Store or iTunes Store ->

Identify legitimate emails from the App Store or iTunes Store – Apple Support (UK)

 

Set up iCloud Keychain

Set up iCloud Keychain - Apple Support

 

Create a strong password for your Apple ID, It is best if your password consists of eight or more characters and include upper and lowercase letters, and at least one number. You can also add extra characters and punctuation marks to make your password even stronger. 

Never provide your password, passcode, security questions, verification codes, recovery key or any other account security details to anyone else. Apple will never ask you for this information.

 

See also the following Apple articles:

About the 'Trust This Computer' alert on your iPhone, iPad, or iPod touch

About the 'Trust This Computer' alert on your iPhone, iPad, or iPod touch - Apple Support

 

Authorize or deauthorize your computer for iTunes Store purchases

Authorize or deauthorize your computer for iTunes Store purchases - Apple Support 

 

Get a verification code and sign in with two-factor authentication

Get a verification code and sign in with two-factor authentication - Apple Support

 

Check your Apple ID device list to see where you're signed in

Check your Apple ID device list to see where you're signed in - Apple Support

  • if you see devices that don't belong to you, delete from your account.

 

Block phone numbers, contacts, and emails on your iPhone, iPad, or iPod touch

Block phone numbers, contacts, and emails on your iPhone, iPad, or iPod touch - Apple Support

 

Block unwanted callers in FaceTime on iPhone

Block unwanted callers in FaceTime on iPhone – Apple Support (UK)

 

Avoid unwanted calls on iPhone

Avoid unwanted calls on iPhone – Apple Support (UK)


Checklist: If you want to make sure no one else can see your location

Checklist: If you want to make sure no one else can see your location - Apple Support


How to get rid of the spyware on my iPhone?

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