Download Alexa App
I am unable to download the Alexa app to my iPhone it says Alex App is not compatible with this iPhone. I have an iPhone11 version 15.5
Thank you for your assistance
iPhone 11, iOS 15
User profile for user:
ShannonM1
User level:
Community Specialist
Hello mudjie,
It looks like your device meets the software requirements per Amazon Alexa on the App Store. So what we would recommend is to reach out to Amazon for additional support. Here's how to How to contact an app developer - Apple Support
- Open the App Store on your iPhone, iPad, or iPod touch.
- Search for the app, then tap it. If you can't find it, tap the account button
or your photo at the top of the screen, tap Purchased, tap "Not on this [device]," then tap the app. - The app's product page appears. Scroll to the Ratings & Reviews section, then tap App Support. If you don't see App Support, make sure that you're signed in with the correct Apple ID.
Thanks for using Apple Support Communities!