Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

You can make a difference in the Apple Support Community!

When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cannot connect to my App Store

When trying to connect to my App Store it says unable to connect. I went into settings and signed out and back in. That didn’t help. Does anyone know how to correct this?

iPhone XS

Posted on Jun 27, 2022 5:32 AM

Reply
Question marked as Best reply

Posted on Jun 28, 2022 9:26 AM

Hello lpeni,


Signing out and back in was a good step.


We would also suggest that you power cycle the iPhone by pressing and holding either volume button and the side button until the power-off slider appears. Drag the slider and wait 30 seconds for the device to turn off. While simple, this can refresh the iOS, apps and connections. More information is available here:  Restart your iPhone - Apple Support


If you continue to have an issue, work through all the steps outlined here: If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support


Cheers.


2 replies
Question marked as Best reply

Jun 28, 2022 9:26 AM in response to lpeni

Hello lpeni,


Signing out and back in was a good step.


We would also suggest that you power cycle the iPhone by pressing and holding either volume button and the side button until the power-off slider appears. Drag the slider and wait 30 seconds for the device to turn off. While simple, this can refresh the iOS, apps and connections. More information is available here:  Restart your iPhone - Apple Support


If you continue to have an issue, work through all the steps outlined here: If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support


Cheers.


Cannot connect to my App Store

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.