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lpeni Author

Level 1

4 points

Cannot connect to my App Store

When trying to connect to my App Store it says unable to connect. I went into settings and signed out and back in. That didn’t help. Does anyone know how to correct this?

iPhone XS

Posted on Jun 27, 2022 5:32 AM

Best reply

srbwanderer

Community Specialist

Posted on Jun 28, 2022 9:26 AM

Hello lpeni,

Signing out and back in was a good step.

We would also suggest that you power cycle the iPhone by pressing and holding either volume button and the side button until the power-off slider appears. Drag the slider and wait 30 seconds for the device to turn off. While simple, this can refresh the iOS, apps and connections. More information is available here: Restart your iPhone - Apple Support

If you continue to have an issue, work through all the steps outlined here: If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

Cheers.

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Cannot connect to my App Store

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